These Terms of Service govern your use of SpitJack.com and purchases made directly through this website. SpitJack is operated by Rasa Incorporated dba SpitJack. By using this website or placing an order through SpitJack.com, you agree to these Terms of Service.

Use of This Website

You may use SpitJack.com for lawful personal or business purposes related to viewing, evaluating, and purchasing our products and services. You may not misuse the website, interfere with its operation or security, attempt unauthorized access, introduce malicious code, or use the site in violation of applicable law.

Online Orders

Submitting an order through SpitJack.com is an offer to purchase the products in your order. We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary.

This may include situations involving pricing or listing errors, suspected fraud, payment problems, product availability, shipping restrictions, unusually large or unusual orders, or other circumstances that prevent us from completing the transaction as expected.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Pricing & Product Information

We make reasonable efforts to keep product descriptions, specifications, images, availability, and pricing accurate and current. However, errors or omissions may occasionally occur.

Product photographs are intended to represent the merchandise accurately, but colors, finishes, packaging, dimensions, accessories, and other details may vary slightly. We may update product specifications, features, packaging, or other details without notice when appropriate.

If a material pricing or product-information error affects an order, we may contact you for instructions or cancel the affected portion of the order and issue a refund.

Payment

Payment must be made using one of the payment methods offered during checkout. Payments may be processed by Shopify or other authorized payment providers.

You represent that you are authorized to use the payment method submitted with your order and that the billing information you provide is accurate.

Shipping, Returns & Warranties

Orders placed through SpitJack.com are also subject to our Shipping & Delivery, Returns & Refunds, and Warranty & Product Guarantee policies. Those policies form part of the terms governing purchases made through this website.

Customer Accounts

You may have the option to create a customer account. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please contact us promptly if you believe your account has been accessed or used without authorization.

Intellectual Property

The content of SpitJack.com, including text, photographs, graphics, logos, product information, videos, downloads, educational materials, and other original content, is owned by or licensed to Rasa Incorporated dba SpitJack and is protected by applicable intellectual-property laws.

You may view and use website content for personal, noncommercial purposes related to evaluating or using SpitJack products. You may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from our content without permission, except where permitted by law.

Reviews & Other Submitted Content

If you submit a product review, photograph, comment, suggestion, or other content to SpitJack, you represent that you have the right to submit that material and that it does not violate the rights of another person.

You grant SpitJack permission to use, reproduce, display, and distribute submitted content in connection with our website, products, customer communications, and marketing, subject to applicable law and our Privacy Policy.

Third-Party Services & Links

SpitJack.com may use or link to services operated by third parties, including payment processors, shipping services, review platforms, social networks, analytics providers, and other technology providers.

Third-party websites and services are governed by their own terms and policies. SpitJack is not responsible for the operation, availability, content, or practices of independent third-party services.

Product Use & Safety

Customers are responsible for using products safely, appropriately, and according to applicable instructions, warnings, and generally accepted safety practices.

Many SpitJack products involve knives, heat, fire, cooking equipment, mechanical equipment, or other tools that require appropriate care and judgment. Misuse, improper installation, unauthorized modification, or use contrary to instructions may result in injury or property damage and may affect warranty coverage.

Disclaimer

We make reasonable efforts to provide accurate information and reliable products and services. However, except for warranties expressly provided by SpitJack and rights that cannot legally be excluded, the website and its content are provided without additional warranties or guarantees.

Nothing in these Terms is intended to limit rights or remedies that cannot be waived under applicable consumer-protection law.

Limitation of Liability

To the fullest extent permitted by law, Rasa Incorporated dba SpitJack will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products purchased through it.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law. These limitations do not affect rights that consumers may have under applicable consumer-protection laws.

Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of SpitJack.com, violation of these Terms, or infringement of the rights of another person.

Marketplace Purchases

These Terms of Service apply to purchases made directly through SpitJack.com.

Purchases made through Amazon, Walmart, or another third-party marketplace are also subject to the terms, conditions, payment rules, return procedures, and other requirements of that marketplace. SpitJack may still provide product support and warranty assistance as described in our Warranty & Product Guarantee policy.

Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Subject to any rights or remedies that cannot legally be waived, disputes relating to SpitJack.com or purchases made directly through the website will be handled in the appropriate state or federal courts located in Massachusetts.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our website, products, business practices, or legal requirements. The current version will be posted on this page.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Terms of Service FAQ

Can SpitJack cancel an order after it is placed?
Yes, when reasonably necessary because of circumstances such as a pricing error, suspected fraud, payment problem, product availability issue, shipping restriction, or similar problem. If payment has already been collected for a canceled order, an appropriate refund will be issued.

Can product specifications or images change?
Yes. We work to keep product information accurate, but specifications, packaging, colors, accessories, and other details may occasionally change or contain minor inaccuracies.

Do these Terms apply to Amazon or Walmart purchases?
These Terms govern purchases made directly through SpitJack.com. Purchases through Amazon, Walmart, or another marketplace are also governed by that marketplace's terms and procedures.

Can I reuse photographs or content from SpitJack.com?
Not for commercial use without permission. SpitJack website content is protected by applicable intellectual-property laws.

What law governs purchases from SpitJack.com?
These Terms are governed by Massachusetts law, subject to applicable federal law and consumer rights that cannot legally be waived.

Questions About These Terms?

If you have questions about these Terms of Service or an order placed through SpitJack.com, please contact us.

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
Rasa Incorporated dba SpitJack
296 Nonotuck Street, Suite B12, Florence, MA 01062

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