SpitJack stands behind the products we sell. Warranty terms and coverage periods vary by product, but our goal is straightforward: if you have a problem with a SpitJack product, contact us and we will help determine the appropriate solution.

Warranty Coverage

Warranty periods vary by product. The applicable warranty period and any product-specific terms may be stated on the product page, packaging, instructions, manual, or other warranty information supplied with the product.

During the applicable warranty period, SpitJack will provide an appropriate warranty remedy for a covered problem. Depending on the product and circumstances, this may include repair, replacement parts, product replacement, exchange, or refund.

After the Warranty Period

Our support does not necessarily end when the warranty expires. Depending on the product and circumstances, SpitJack may still be able to provide repair service, replacement parts, troubleshooting, or another solution. Charges may apply for parts, repairs, shipping, or other service outside the warranty period.

What Is Not Covered

Warranty coverage does not include damage caused by misuse, abuse, improper use, neglect, unauthorized modification, accidents, or use of the product for purposes for which it was not designed.

Normal wear from ordinary use is also not considered a product defect. Examples may include a knife becoming dull, cosmetic wear, scratches, or seals, O-rings, and other wear components eventually requiring replacement.

Replacement Parts & Repairs

Many SpitJack products are designed to be maintained and kept in service rather than discarded when a part wears out or becomes damaged. Replacement parts and repair assistance are available for many products.

Replacement parts may be provided at no charge when covered by warranty or may be available for purchase when the issue is outside warranty coverage. Availability varies by product.

Proof of Purchase

Proof of purchase is required for warranty service. This may include an order confirmation, receipt, marketplace order record, dealer receipt, or other documentation showing when and where the product was purchased.

Where You Purchased the Product

SpitJack warranty support is available for eligible products purchased from SpitJack.com, Amazon, Walmart, authorized dealers, and other authorized sales channels. Please contact SpitJack Customer Care first, even if the product was purchased somewhere other than SpitJack.com.

If a refund must be processed through Amazon, Walmart, or another marketplace, the marketplace may require the refund transaction to be handled through its own system. SpitJack can still assist with warranty evaluation, troubleshooting, repairs, replacement parts, and other product support.

Products Made by Other Manufacturers

Some products sold by SpitJack are manufactured by other companies. You should still contact SpitJack first if you experience a problem. We will help determine whether the issue should be handled by SpitJack or through the manufacturer's warranty process.

How to Request Warranty Service

Contact SpitJack Customer Care with your proof of purchase, the product name or model, and a description of the problem. Photographs or other information may be requested when helpful in diagnosing the issue.

Please do not return a product for warranty service until you have contacted us and received return instructions.

Warranty & Product Guarantee FAQ

How long is the SpitJack warranty?
Warranty periods vary by product. Check the product page, packaging, manual, or other warranty information for the coverage period that applies to your product.

What will SpitJack do if my product fails during the warranty period?
For a covered problem, SpitJack will provide an appropriate remedy based on the product and circumstances. This may include repair, replacement parts, product replacement, exchange, or refund.

Can SpitJack help after the warranty expires?
Often, yes. Depending on the product, we may be able to provide troubleshooting, repair service, or replacement parts after the warranty period. Charges may apply.

Is normal wear covered by the warranty?
No. Normal wear from ordinary use is not considered a defect. However, replacement parts or repair options may be available.

Do I need proof of purchase?
Yes. Proof of purchase is required for warranty service, including products purchased through Amazon, Walmart, or an authorized dealer.

Does the warranty apply if I did not buy directly from SpitJack.com?
Yes, for eligible products purchased through authorized sales channels. Contact SpitJack Customer Care first for assistance.

Are replacement parts free?
Sometimes. Parts covered by warranty may be provided at no charge. Parts needed because of normal wear, accidental damage, misuse, or an expired warranty may be available for purchase.

Questions About Warranty Service?

If you have a problem with a SpitJack product, contact us before returning it. We will help determine the best way to resolve the issue.

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
296 Nonotuck Street, Suite B12, Florence, MA 01062