This page answers common questions about completing an order on SpitJack.com. If you have trouble checking out or see something unexpected during payment, the information below may help.

What currency are prices shown in?

Prices and payments on SpitJack.com are in U.S. dollars unless otherwise stated.

Will sales tax be added to my order?

Applicable sales tax is calculated during checkout based on the order and shipping destination.

Why was my payment declined?

Payment can be declined for several reasons, including incorrect card information, a billing-address mismatch, insufficient funds, or a security decision by the card issuer or payment provider.

Check that your card number, expiration date, security code, and billing address match the information associated with your payment method. If the problem continues, contact your card issuer or payment provider.

Does my billing address need to match my card?

Yes. The billing address entered during checkout should match the address your card issuer or payment provider has on file. A mismatch can sometimes cause a transaction to be declined.

When is my card charged?

Payment authorization and collection are handled through Shopify and the payment method selected at checkout. The exact timing can vary depending on the payment provider and order circumstances.

Why do I see a pending charge if my order did not complete?

In some cases, a payment provider may place a temporary authorization on your account even if an order is not successfully completed. These authorizations are controlled by the payment provider and normally disappear according to that provider's policies.

If you see an unexpected charge or authorization and are unsure whether an order was created, please contact SpitJack Customer Care before attempting the purchase repeatedly.

Why is my order being reviewed?

Some orders may be reviewed before fulfillment when payment, account, shipping, or order information requires additional verification. This helps protect both customers and SpitJack from unauthorized or fraudulent transactions.

We may contact you if additional information is needed before the order can be processed.

Can I use a different billing and shipping address?

Yes, in most cases. Your billing address should match the information associated with your payment method, while the shipping address should be the location where you want the order delivered.

What if I accidentally place the same order twice?

If you believe you submitted a duplicate order, contact us as soon as possible. If the duplicate has not yet been shipped, we will make reasonable efforts to cancel it and issue an appropriate refund.

What payment methods does SpitJack accept?

SpitJack currently accepts Visa, Mastercard, American Express, Discover, PayPal, and Amazon Pay. See our Payment Options page for more information.

Do Amazon or Walmart orders use the same checkout?

No. Purchases made through Amazon, Walmart, or another marketplace are completed through that marketplace and are subject to its payment methods, checkout procedures, and order policies.

What should I do if checkout is not working?

Try refreshing the page and confirm that your billing, shipping, and payment information is complete and accurate. If the problem continues, please contact us rather than repeatedly submitting the order.

Need Help With Checkout?

If you have a payment problem, an unexpected charge, or difficulty completing an order, please contact us.

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
296 Nonotuck Street, Suite B12, Florence, MA 01062