After your order has shipped, tracking information is normally sent to the email address associated with the order. Some orders may ship in more than one package and may have separate tracking numbers.

How to Track Your Order

You can check the status of your order in several ways:

• Use the tracking link in your shipping confirmation email.
• Sign in to your SpitJack customer account and review your order information.
• Use the Shopify order status page associated with your order.
• If you use the Shop app, shipment information may also be available there.

If You Cannot Find Your Tracking Information

If you have not received tracking information or cannot locate your order status, please contact us. We can usually provide tracking information or help determine the status of the shipment.

Delivery Problems

If tracking appears delayed, shows an unexpected status, or indicates that a package was delivered but you cannot locate it, please contact us as soon as possible. We will help review the shipment and work with the carrier when necessary.

What to Have Ready

If you contact us about an order, please provide your order number when possible. The name and email address used for the order can also help us locate it quickly.

SpitJack Customer Care

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
296 Nonotuck Street, Suite B12, Florence, MA 01062