You may return damaged or defective merchandise within 30 days of the original purchase date for most items for a full refund of the purchase price including shipping charges. SpitJack has the option of requesting the return of the merchandise and in that case will pay all return shipping expenses.
We will also be glad to exchange the damaged merchandise for anything we sell on the website of equal or lesser value.
If you ordered the product by mistake or you do not want to keep what you have ordered for any other reason, we will accept a return of unused, undamaged merchandise and will refund the purchase price, but the original shipping charges will be refunded at SpitJack's discretion. You will be responsible for any shipping costs for the return.
If your order was lost by the shipping agent, we will try to track,find, and your order. If that fails we will reship the order at no additional cost or cancel and issue a full refund if you prefer.