SpitJack’s policies are designed to make it clear what you can expect when you shop with us, use our website, or need help with a product. The summaries below provide the key points, with links to the full policy pages for complete details.

Shipping & Delivery →

Free standard shipping is included on all SpitJack products within the contiguous 48 United States. Customers may also choose UPS Ground or expedited UPS services when available, with a shipping credit applied because standard shipping is already built into the product price. We also explain processing times, international shipping, tracking, and multi-item shipping adjustments.

Returns & Refunds →

Most products may be returned within 30 days of purchase, and SpitJack does not charge restocking fees. Return shipping, exchanges, replacements, and refunds are handled according to the circumstances, and eligible refunds are issued after the merchandise has been received and inspected.

Warranty & Product Guarantee →

Warranty periods vary by product, but SpitJack stands behind the products we sell and provides support regardless of whether an eligible product was purchased from SpitJack.com, Amazon, Walmart, or an authorized dealer. Depending on the product and situation, support may include repair, replacement parts, replacement, exchange, or refund.

Privacy Policy →

Our Privacy Policy explains what personal information we collect, how we use it, when it may be shared with service providers, and the choices available to customers. It also covers cookies, analytics, advertising technologies, customer accounts, email marketing, reviews, and privacy rights.

Terms of Service →

Our Terms of Service govern use of SpitJack.com and purchases made directly through the website. They cover orders, pricing, payments, product information, intellectual property, website use, liability, and disputes governed by Massachusetts law.

Accessibility Statement →

SpitJack is committed to making SpitJack.com accessible and usable for as many people as possible. Accessibility is an ongoing effort, and customers who encounter difficulty using the site may contact us for reasonable assistance or an alternative way to obtain information or place an order.

Questions About Our Policies?

If you have a question that is not answered in one of the policy pages, please contact us.

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
Rasa Incorporated dba SpitJack
296 Nonotuck Street, Suite B12, Florence, MA 01062