Free Shipping

We have updated our pricing so that now all products have a free shipping option.

• The free shipping price will be the listed price that you see wherever the product is displayed.
• * Free shipping is only offered and available to the 48 continental United States
• Most of these prices have been adjusted higher to compensate for our shipping costs.
• Orders shipped free will be shipped by the best option available to us. We consider price and delivery time in that decision.
• Since shipping is added to each product, multiple product orders may result in a higher shipping cost than normal. Please contact us if you think this is the case.

Canadian Shipping

Due to unexpected and hidden costs when shipping to Canada, we are not able to offer free shipping on your order. 
If you would like to have your order shipped to Canada, please call us.

Shipping

Customers are given the shipping options of all the UPS or US Postal (USPS) rates that apply to the order according to

1. which products are in the shopping cart
2. rules created by our shipping department

UPS expedited services (# Day Select, 2nd Day Air, Next Day Air) are displayed as options at checkout if they are available for your shipment. All expedited shipping prices are discounted 35% from published rates to the best that we can determine.

Our UPS and USPS rates are calculated in real time using updated information directly from the UPS and USPS services.

Please note that UPS Ground will deliver from our warehouse to most Northeast states within 2 days and in many cases overnight (we are located in central Massachusetts). West coast items will take at least 5 business days from ship date. Items not shipped from our warehouse are not affected by these factors.

UPS Ground: For delivery time, figure 5 business days West Coast, 3-4 South & Central, 2-3 Mid Atlantic, 1-2 New England, New York - day 1 being THE DAY AFTER your (pre-2PM EST) order.

UPS expedited services: 
3 Day Select - 3 day delivery - day 1 being the day after your (pre-2PM EST) order.
2 Day Air - 2 day delivery - day 1 being the day after your (pre-2PM EST) order.
Next Day Air - 1 day delivery - the next day after your (pre-2PM EST) order.

Any orders placed after 2PM EST may not be shipped that day.

International Shipping:
Currently (2/18) we do not ship outside the US through the shopping cart. Please call for a custom quote if you need international shipping.

How do you calculate shipping costs?
When you place an order, the weight and dimensions of your entire order is automatically calculated and sent to UPS or US Postal (USPS) servers for a real-time rate. A small handling charge may be added for packaging, etc.

Where is the merchandise shipped from?
Most of the products are shipped from our warehouse in Northampton, Massachusetts 0(01062). However, some products are shipped directly from the distributor or manufacturer. Our shipping calculator is set up to adjust for this and give you the most accurate rates.

How can I track my order?
We send out tracking information for each order to the email address you provide. We can easily provide any tracking information on request.

Returns

Most items are returnable within 30 day of purchase. If you need to return an item you purchased or an entire order, please contact us and will arrange the return shipment. Terms will vary depending on the circumstance.

We ask that you enclose a note in the return package with an explanation for the return and your order number. Your purchase price will be fully refunded after we have received and examined the item (s).

Please send your returned items to:

SpitJack
296 Nonotuck Street, Suite B12
Florence, MA 01062

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