SpitJack respects your privacy and is committed to being clear about how we collect, use, and share personal information. This Privacy Policy explains the information we may collect when you visit SpitJack.com, place an order, create an account, subscribe to communications, contact us, submit a review, or otherwise interact with our website and services.

Information We Collect

Depending on how you use our website, we may collect information such as your name, billing and shipping address, email address, telephone number, account information, order history, product preferences, communications with us, and other information you choose to provide.

When you use our website, certain technical information may also be collected automatically, including IP address, browser and device information, pages viewed, referring pages, interactions with the site, and similar usage information.

Payment Information

Payments are processed through Shopify and other authorized payment providers. SpitJack does not directly store complete payment-card numbers on its own servers. Payment providers may collect and process payment information according to their own privacy and security practices.

How We Use Personal Information

We may use personal information to process and fulfill orders, provide customer service and product support, manage customer accounts, communicate about orders, handle returns and warranty requests, prevent fraud, improve our website and products, analyze site use, maintain security, and comply with legal obligations.

When permitted, we may also use contact information to send news, product information, promotions, educational content, and other marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Cookies, Analytics & Advertising

SpitJack and the service providers that support our website may use cookies, pixels, tags, and similar technologies. These technologies can help operate the shopping cart and customer accounts, remember preferences, understand how visitors use the site, measure marketing effectiveness, prevent fraud, and provide or measure advertising.

We use services that may include Shopify, Google analytics and advertising services, and other advertising, marketing, and technology providers connected to our store. The providers and technologies we use may change over time.

Your browser and the privacy controls available on our website may allow you to limit or manage certain cookies and data uses. Disabling some technologies may affect the operation of certain website features.

Email Marketing

SpitJack uses Brevo and may use other service providers to manage email communications and marketing. These providers process information such as email addresses, subscription status, and engagement information on our behalf.

You may unsubscribe from promotional email at any time using the unsubscribe link in the message. Transactional and service communications relating to orders, customer service, warranty matters, or your account may still be sent when necessary.

Customer Accounts

If you create a customer account, we may retain information associated with that account, including contact information, order history, addresses, and account preferences. Account information is used to provide account features and support your relationship with SpitJack.

Reviews & User Content

SpitJack uses Judge.me and may use other services to collect and display product reviews. If you submit a review or other public content, information you choose to include may be displayed publicly along with the review.

How We Share Information

We share personal information with service providers when reasonably necessary to operate our business and provide our services. These may include Shopify, payment processors, shipping carriers, fulfillment providers, email and marketing platforms, analytics and advertising providers, review services, fraud-prevention services, technology providers, and professional advisers.

We may also disclose information when required by law, legal process, or government request; to enforce our agreements and policies; to protect the rights, property, or safety of SpitJack, our customers, or others; or as part of a business transaction such as a merger, acquisition, financing, reorganization, or sale of some or all of the business.

Sale or Sharing of Personal Information

SpitJack does not sell or rent customer personal information for money.

Some analytics and advertising activities may involve transferring information to third parties in ways that certain privacy laws define as a "sale," "sharing," or use for targeted advertising even when no money is exchanged. Where applicable law provides a right to opt out of these activities, you may exercise that right through the privacy controls provided on our website or by contacting us.

Your Privacy Choices & Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information, and the right to opt out of certain uses or disclosures.

You may also manage marketing preferences by unsubscribing from promotional emails. Where required by applicable law, we will not discriminate against you for exercising your privacy rights.

To make a privacy request, contact SpitJack Customer Care using the information below. We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may vary depending on the type of information and the reason it was collected.

Security

SpitJack and the service providers that support our store use administrative, technical, and organizational measures intended to protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Children's Privacy

SpitJack products and services are intended for a general adult audience and are not directed to children. We do not knowingly seek to collect personal information from children in violation of applicable law.

Third-Party Websites & Services

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and SpitJack is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers, or legal requirements. The current version will be posted on this page.

Privacy FAQ

Does SpitJack sell my personal information?
SpitJack does not sell or rent customer personal information for money. Certain analytics or advertising activities may be considered a sale or sharing under some privacy laws, and applicable opt-out rights will be honored.

What information does SpitJack collect?
We may collect information you provide when ordering, creating an account, contacting us, subscribing, or submitting a review, as well as technical information generated when you use our website.

Does SpitJack store my credit card number?
Payments are processed through Shopify and other authorized payment providers. SpitJack does not directly store complete payment-card numbers on its own servers.

Does SpitJack use cookies?
Yes. Cookies and similar technologies may be used to operate the website, remember preferences, analyze website use, prevent fraud, and support or measure advertising and marketing.

How can I stop receiving marketing emails?
Use the unsubscribe link at the bottom of any promotional email. You may still receive necessary communications about orders, customer service, warranties, or your account.

Can I request access to or deletion of my personal information?
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information. Contact SpitJack Customer Care to make a request.

Privacy Questions & Requests

For questions about this Privacy Policy or to make a privacy-related request, please contact us.

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
296 Nonotuck Street, Suite B12, Florence, MA 01062