A SpitJack customer account gives you one place to view your orders, check order status, and manage information associated with your purchases.

Signing In

SpitJack uses Shopify customer accounts. You do not need to remember a password. Enter the email address associated with your account and Shopify will send you a one-time verification code to sign in.

Do I Need to Create an Account?

If you have previously placed an order with SpitJack using your email address, Shopify may already have a customer profile associated with that email. You can use that email address to sign in and view available account information.

Viewing Your Orders

After signing in, you can view orders associated with your customer account. Order details may include order status, items purchased, payment information, and available shipment tracking.

Tracking an Order

For shipped orders, tracking information may be available from the order details in your account. Tracking links are also normally sent by email when your order ships.

Managing Your Information

Your customer account may allow you to update profile information, contact information, shipping addresses, and other account details. Information stored in your account can also make future checkout faster.

Account Security

Shopify customer accounts use secure passwordless sign-in. A verification code is sent to the email address associated with the account, so access to that email account is required to sign in.

Having Trouble Signing In?

Make sure you are using the same email address associated with your SpitJack orders and check your email for the verification code. If you still cannot access your account or cannot find an order you expect to see, please contact us.

Customer Account FAQ

Do I need a password for my SpitJack account?
No. Shopify customer accounts use a one-time verification code sent to your email address.

Can I see my previous SpitJack orders?
Yes. Orders associated with the email address on your customer profile can be viewed after you sign in.

Can I track an order from my account?
Yes, when tracking information is available. You can also use the tracking link sent in your shipping confirmation email.

Can I change my address or contact information?
Yes. Customer accounts provide options for managing profile information and saved addresses.

What if an old order does not appear in my account?
Contact SpitJack Customer Care. The order may have been placed using a different email address or customer profile.

Need Help With Your Account?

If you cannot sign in, locate an order, or update your account information, please contact us.

SpitJack Customer Care
customercare@spitjack.com
800-755-5509  |  413-203-5757
296 Nonotuck Street, Suite B12, Florence, MA 01062