Returns & Refunds
Most SpitJack products may be returned within 30 days of purchase. We want customers to be satisfied with both the products they purchase and their overall experience with SpitJack, so we handle returns according to the circumstances of each order.
30-Day Return Period
Most items are returnable within 30 days of the purchase date. There are no restocking fees.
Refunds
Eligible returns receive a refund of the full purchase price after the returned merchandise has been received and inspected by SpitJack. Depending on the circumstances, we may instead provide a replacement or exchange if that is the better solution.
Return Shipping
Return-shipping arrangements depend on the reason for the return and the circumstances of the order. SpitJack will determine the appropriate return-shipping arrangement when you contact us.
Used Merchandise
Used merchandise may often still be returned. We review used-product returns individually and will determine whether the item is eligible for return and how return shipping will be handled.
Original Packaging & Accessories
Please return the product with its original packaging, accessories, manuals, cases, parts, and other included materials whenever possible. Missing components may affect how we resolve the return.
Damaged, Defective or Incorrect Items
If your product arrives damaged, is defective, or you receive the wrong item, please contact us as soon as possible. Depending on the situation, we may provide replacement parts, replace the product, arrange an exchange, or issue a refund.
Marketplace Purchases
If you purchased a SpitJack product through Amazon, Walmart, or another marketplace and want a refund, the refund must be processed through the marketplace where the purchase was made. SpitJack Customer Care can still assist with product questions, troubleshooting, replacement parts, and other support.
How to Start a Return
Please contact SpitJack Customer Care before sending merchandise back so we can review the situation and provide return instructions. Include your order number and a brief explanation of the reason for the return.
When sending a return, please include your order number and a note identifying the return so we can process it promptly.
Return Address
SpitJack
296 Nonotuck Street, Suite B12
Florence, MA 01062
Returns & Refunds FAQ
How long do I have to return a SpitJack product?
Most products may be returned within 30 days of the purchase date.
Do you charge a restocking fee?
No. SpitJack does not charge a restocking fee.
Can I return a product after I have used it?
Often, yes. Used-product returns are reviewed individually based on the product and circumstances.
Who pays for return shipping?
That depends on the reason for the return and the circumstances of the order. Contact us, and we will determine the appropriate return-shipping arrangement.
Will I receive a full refund?
Eligible returns are refunded for the full purchase price after the merchandise has been received and inspected.
Can I exchange an item instead of receiving a refund?
Yes. Depending on the situation, SpitJack may provide a replacement, exchange, or refund.
What if I bought the product on Amazon or Walmart?
Refunds for marketplace purchases must be processed through the marketplace where the order was placed. SpitJack can still assist with product support.
Questions About a Return?
Please contact us before returning merchandise so we can help determine the best way to handle your return.
SpitJack Customer Care
customercare@spitjack.com
800-755-5509 | 413-203-5757
296 Nonotuck Street, Suite B12, Florence, MA 01062
