Customers are given the shipping options of all the UPS or US Postal (USPS) rates that aplly to the order according to
- which products are in the shopping cart
- rules created by our shipping department
UPS expedited services (# Day Select, 2nd Day Air, Next Day Air) are displayed as options at checkout if they are available for your shipment.
Our UPS and USPS rates are calculated in real time using updated information directly from the UPS computers.
Please note that UPS Ground will deliver from our warehouse to most Northeast states within 2 days and in many cases overnight (we are located in central Massachusetts). West coast items will take at least 5 business days from ship date. Items not shipped from our warehouse are not affected by these factors.
UPS Ground: For delivery time, figure 5 business days West Coast, 3-4 South & Central, 2-3 Mid Atlantic, 1-2 New England, New York - day 1 being THE DAY AFTER your (pre-2PM EST) order.
UPS expedited services:
3 Day Select - 3 day delivery - day 1 being the day after your (pre-2PM EST) order.
2 Day Air - 2 day delivery - day 1 being the day after your (pre-2PM EST) order.
Next Day Air - 1 day delivery - the next day after your (pre-2PM EST) order.
Any orders placed after 2PM EST may not be shipped that day.
We will ship most products to many (not all) foreign countries either by UPS or US Postal. To get a shipping quote simply add the products to your shopping cart and proceed with checkout until you see the shipping options (you do not have to make the purchase to see this). Please call for a custom quote.
How do you calculate shipping costs?
When you place an order, the weight and dimensions of your entire order is automatically calculated and sent to UPS or US Postal (USPS) servers for a real-time rate. A small handling charge may be added for packaging, etc.
Where is the merchandise shipped from?
Most of the products are shipped from our warehouse in Easthampton, Massachusetts 0(01027). However, some products are shipped directly from the distributor or manufacturer. Our shipping calculator is set up to adjust for this and give you the most accurate rates.
How can I track my order?
We send out tracking information for each order to the email address you provide. We can easily provide any tracking information on request.
Holiday 2016 UPS Guidelines
- Dec 20 (Tuesday): Last day for 3 day delivery (placed before 2pm est)
- Dec 21 (Wednesday): Last day for 2 day delivery (placed before 2pm est)
- Dec 22 (Thursday): Last day for overnight shipping (placed before 2pm est)
- The 23rd (Friday) is the last day UPS will deliver before Christmas
- US Postal will deliver on Saturday 12/24 but is not as reliable as UPS for late deliveries.
Check the web site or call us for deeper discounts on expedited shipping. Expedited shipping will be heavily discounted from 12/20 - 12/22/16
Please contact us if you need more information 800 755 5509 or 413 203 5757
Most items are returnable within 30 day of purchase. If you need to return an item you purchased or an entire order, please contact us and will arrange the return shipment. Terms will vary depending on the circumstance.
We ask that you enclose a note in the return package with an explanation for the return and your order number. Your purchase price will be fully refunded after we have received and examined the item (s).