Why does SpitJack sell products on Amazon?

SpitJack products are available through several sales channels, including SpitJack.com, Amazon, Walmart, and other selected marketplaces. Amazon gives customers another convenient way to order our products and can often provide fast delivery through its fulfillment network.

Some SpitJack promotions, product announcements, or special offers may direct you to Amazon rather than SpitJack.com. In those cases, you are still purchasing a SpitJack product.

Am I still buying from SpitJack?

In many cases, yes. A SpitJack product sold on Amazon may be sold by SpitJack and fulfilled by Amazon. That means Amazon stores and ships the product on our behalf.

You can check the seller and fulfillment information shown near the purchase options on the Amazon product page.

Regardless of where you purchase a SpitJack product, our customer service team is available to help with product use, troubleshooting, replacement parts, and warranty questions.

Should I buy from Amazon or SpitJack.com?

Either is fine. Amazon may offer convenient ordering and fast fulfillment, while SpitJack.com gives you direct access to our full product selection, replacement parts, accessories, special offers, product information, and customer support.

Some SpitJack products or accessories may only be available on SpitJack.com, and availability can vary between sales channels.

Are prices the same on Amazon and SpitJack.com?

Prices are generally kept as consistent as practical, but they may occasionally differ because of promotions, marketplace fees, fulfillment costs, coupons, or temporary offers.

If a promotion specifically directs you to Amazon, follow the instructions associated with that offer.

How do Amazon coupons or promotional offers work?

Amazon may display coupons, promotional discounts, or other offers directly on a product page. Depending on the promotion, you may need to select or activate the offer before adding the product to your cart or completing checkout.

Amazon periodically changes the appearance and location of coupon and promotion controls, so the exact wording or placement may vary.

If SpitJack sends you a promotional offer with specific instructions, follow those instructions and make sure the expected discount appears before completing your order.

What if an Amazon coupon or promotion does not work?

First, confirm that the promotion is still active and that you are purchasing the correct product or variation. Also check your cart or checkout page to see whether the discount has already been applied automatically.

If you received the offer directly from SpitJack and still have a problem, contact us at customercare@spitjack.com and include the product and promotion involved.

How do I leave a product review on Amazon?

If you purchased a SpitJack product through Amazon and would like to leave a product review:

1. Sign in to your Amazon account.
2. Go to Your Orders.
3. Find the SpitJack product you purchased.
4. Select the option to Write a product review or Review your purchase.
5. Follow Amazon's instructions to submit your review.

Amazon may also allow you to include photos or video, depending on the product, device, and current review options.

What is the difference between a product review and seller feedback?

A product review is about the product itself. Seller feedback is about your experience with the seller and the order.

If you would like to leave seller feedback, sign in to Amazon, go to Your Orders, find the appropriate order, and look for the option to leave seller feedback.

Amazon changes its interface periodically, so the exact wording and location of these options may vary.

What if there is a problem with my Amazon order?

If the issue involves shipping, delivery, payment, or another part of the Amazon order process, your Amazon account and order page are usually the best places to start.

If the issue involves the SpitJack product itself, including use, performance, parts, or warranty support, you can contact SpitJack directly.

Does SpitJack support products purchased on Amazon?

Yes. We support SpitJack products regardless of whether they were purchased from SpitJack.com, Amazon, Walmart, or another authorized sales channel.

For product support, replacement parts, troubleshooting, or warranty questions, contact us at customercare@spitjack.com.

Where can I find more help?

Visit the SpitJack FAQ & Information Hub for additional product information, support, shipping, returns, warranty, and other customer-service topics.