SpitJack - For Men Who Cook, Tools for Food and Fire. Tools and accessories for cooking with wood and charcoal. Fireplace cooking grills, whole pig, hog, & lamb rotisseries, barbecue smokers, fire pit cooking systems.
 
   
 
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SpitJack.com User Guide

Navigation:

Buttons / Links

  • Left side - click-able buttons that lead you to product categories or customer service topics
  • Top - Customer service and other information about the site and our company through drop down button links
  • Footer - more customer service and company links
  • Embedded in individual pages - links about related products or topics

Sitemap - a complete list of all categories and products

Search Box - located at the top left of the page (on top of the category links). Enter a word or phrase and click on the icon to the right. You will be taken to a new screen with the results of your search.

Site Layout:

Home page
The home page is mostly a seasonal summary of the site and a way to announce special offers and showcase new products. Virtually all of the important information you will need to navigate the site and purchase products can also be found on all the other pages you will visit

Products
This site is arranged by categories (or departments) that group similar products in one group. These categories are listed in the series of buttons on the left of most pages that will direct you to the corresponding category when clicked. Once on the category page, you will see all of the products displayed. There may also be sub-categories(evident by links at the top of the products that include similar specialized products from within the category on a new page).

Category Page
Here you will see each product in the category displayed with a picture, pricing information, an "Add to Cart" button (which will place one of the product in your shopping basket and take you to the shopping basket page), a "More Info" link which will pop up a window giving a brief description of the product and when clicked will bring you to the main product display page. Clicking on the image will also bring you to the product display page. There may be a star set for reviews if there are any active for that product. Clicking on the review stars will pop up a window that displays all of the reviews for the product. Category pages will only display a set amount of products. If there are more products in the category than fit on one page, there will be a notice at the bottom of the page with a link to the other pages. There is also a "breadcrumb" navigation link set at the top and bottom of every page.

Product Display Page
This is the main display page for the individual product. Here you will see the product name, a larger image and many other features that provide more information about the product. Some of the features will only be visible or active if there is content available for that feature (multiple images to view).

  • Product images - The image displayed on the page as you first see it best represents the product. For some products we offer multiple images that give more perspective on the products or highlight certain features. If there are multiple images available, small thumbnail images will appear to the right of the image. Clicking on the image will cause that thumbnail image to appear in the main display.
  • Zoom and enlarging image - For some products there will be the option of zooming in on the image as you hover over it with your mouse pointer. This feature will be indicated by a thumbnail of the image to the upper right of the main display. If you would like to see the whole image enlarged, simply click on the image.
  • Reviews - Customers are welcome to write reviews about our products and they are posted here on the product page. The stars you see displayed are a summary average of all the reviews. Clicking on the stars will open the tab below where you can read all the reviews.
  • Price information - Here you will see the current price that will appear in the shopping basket if you purchase the product. If there is a discount from either the MSRP or our own price, you will see that comparison and the calculated savings.
  • Shipping Included - Certain items are shipped directly form the manufacturer or by common carrier (truck) and shipping has already been included in the displayed price.
  • Product options - Here you can chose/add-on product options and accessories or choose attributes of the product (colors, sizes) if available.
  • Link notices - If available or relevant, links will appear that will notify you of features or information about the product that is viewable in the tabs below. Clicking on the link will open the tab.
  • Quantity and Add to Cart - Here is where you can choose the quantity of the product and add it to you shopping basket by clicking the Add to Cart button. This will take you to the Shopping Basket page for review. You will be able to return to the product page by click the Continue Shopping button on the basket page.
  • Sharing and saving panel - The icons at the bottom right of the image give you the opportunity to share the product with friends on Facebook, Twitter, Google and by email. You may also save the page to your favorites file or print it out.
  • Live Chat - Our live chat feature is a very convenient way to get more information about a product or the site. If live chat is active, you will see the button displayed. Clicking on it will open up a chat window to talk with a customer service representative.
  • Information tabs - This area holds most of the information we have on the product. Tabs appear only if there is relevant information on the topic of the tab. Clicking on each tab will display the content of the section.
    • Description - The basic information about the product
    • Specs - Technical specifications, dimensions, product code, etc.
    • Accessories -
    • Also viewed...
    • Docs/Media
    • Special Offers
    • Reviews
    • FAQ
    • Gallery

    On some products the option of viewing other images and the ability to zoom in by hovering over the image with you mouse. If the zoom function is active, clicking on the image will popup the full size larger image and give you the options of scrolling through any multiple images in the oversize format.

 
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SpitJack · 116 Pleasant Street, Easthampton, MA 01027 · 800 755 5509 (USA) · 800 755 7599 (Canada only) · © 2011 SpitJack
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